I got stung with X before for the All Semi Final and wasn't happy at all. Wrote a strongly worded email to the season ticket office (not that it did much good) but I was really annoyed that as a season ticket holder with 100% attendance all season, I had been given a 'worse' ticket than was available on ticketmaster.
Initially got an email back to say my ticket was good as upper tier went to row XX, had to send them a photo of the upper tier to correct them! They said the tickets were randomly allocated and sorry I wasn't happy with it.
For the final, we ended up in Row H or I and had a great view, but again I just think we got lucky with the allocation as appose to them 'making it up to us'.